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Glean

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Search data, generate insights, and manage content.

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Overview

Glean.com is at the forefront of AI-driven solutions designed to streamline data retrieval and enhance employee engagement within organizations. Its flagship product, the Universal Enterprise Search Tool, empowers users to efficiently navigate and search through data dispersed across various applications from a single, intuitive interface. Complementing this is the Glean Assistant, which harnesses generative AI to provide advanced features like Glean AI Answers, Glean Summarization, and Glean Chat, facilitating deeper interaction and information processing. Glean.com also offers a Fully Managed Solution, ensuring dedicated support and real-time updates, alongside customizable services that cater to diverse content management needs. This comprehensive suite of tools addresses the common challenges organizations face in managing information and fostering effective communication, making Glean.com a valuable partner in the digital workspace.

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Features:

Streamlines data retrieval by allowing users to search across multiple applications from a single interface, enhancing organizational efficiency.

Equips users with generative AI capabilities, including Glean AI Answers, Glean Summarization, and Glean Chat, for advanced interaction and information processing.

Offers comprehensive management and real-time updates, supported by a dedicated Customer Success Manager and Solutions Architect to foster strong customer relationships.

Facilitates company communications and employee engagement through features like announcements, directories, and easy access to essential documents and policies.

Provides tailored support contracts that include specific Service Level Agreements and Service Targets, ensuring customers receive the assistance they need.

Enhances content management flexibility by allowing users to script administration and moderation tasks via REST APIs or manage them through a user-friendly GUI.

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Use Cases for Glean

Leveraging Glean Assistant for Efficient Project Management

  • Automating Information Retrieval
  • Project managers can use the Glean Assistant to quickly obtain answers to specific queries related to their projects. Whether it's summarizing lengthy documents, generating reports, or engaging in interactive chats for brainstorming, the AI capabilities of Glean Assistant streamline the information retrieval process, saving valuable time.
  • Enhancing Collaboration
  • By integrating the Glean Assistant into project management workflows, teams can benefit from real-time AI-generated summaries and answers. This ensures that all team members are on the same page, facilitating better communication and collaboration.
  • Customizing AI Capabilities
  • The option to use a Service Provider's or own generative AI key allows project managers to tailor the AI capabilities of Glean Assistant to their specific project needs. This customization ensures that the AI-generated outputs are aligned with the project's objectives, thereby enhancing the overall efficiency and effectiveness of project management.

Improving Employee Engagement with Work Hub

  • Centralizing Company Communications
  • The Work Hub serves as a centralized platform for all company communications, ensuring that employees are always up-to-date with the latest announcements, policies, and documents. This fosters a sense of community and keeps everyone informed, regardless of their department or location.
  • Facilitating Employee Interaction
  • With features like a company directory and easy access to company documents, the Work Hub encourages employees to engage with one another and with company resources. This not only improves collaboration across teams but also helps in building a strong organizational culture.
  • Enhancing Information Accessibility
  • The platform's user-friendly interface ensures that employees can easily find and access the information they need. Whether it's company policies, project documents, or employee contact information, the Work Hub makes it simple to locate and utilize these resources, thereby enhancing overall productivity.

Enhancing Knowledge Management with Universal Enterprise Search Tool

  • Identifying Knowledge Gaps
  • In a large organization, employees often struggle to find specific information due to data being scattered across various platforms such as emails, documents, and internal databases. The Universal Enterprise Search Tool addresses this issue by allowing users to search through all these data sources from a single interface. This significantly reduces the time spent searching for information and increases productivity.
  • Streamlining Data Access
  • By integrating API access to various data sources for ingestion and indexing, the tool ensures that all organizational knowledge is searchable and accessible. This is particularly useful for new employees who need to onboard quickly or for teams working on projects requiring comprehensive historical data analysis.
  • Enhancing Decision Making
  • The ability to quickly find relevant information supports better decision-making processes. Employees can leverage the Universal Enterprise Search Tool to gather insights, verify facts, and make informed decisions without the need to manually sift through multiple data sources.

FAQs

Frequently Asked Questions

Scriptable Administration and Moderation on Glean.com allows for the scripting of administration and moderation tasks via REST APIs or through the GUI, including managing access, permissions, tokens, company announcements, and deprecated content.

The Custom Connectors service on Glean.com includes a one-time free setup to connect to native cloud applications and offers paid professional services for creating custom connectors.

The Managed Solution and Support service on Glean.com delivers a fully managed solution with real-time updates, a dedicated CSM and Solutions Architect, and options for free or premium support based on a percentage of the license fee.

The Work Hub on Glean.com serves as a platform for company communications and employee engagement, featuring announcements, a directory, and easy access to company documents and policies.

Glean Assistant on Glean.com offers generative AI capabilities such as Glean AI Answers, Glean Summarization, and Glean Chat. Users can choose to utilize the Service Provider's generative AI key or their own.

The Universal Enterprise Search Tool on Glean.com allows users to search their data across multiple applications from a single interface and provides API access to various data sources for ingestion and indexing.

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